FAQ

HOW LONG WILL MY EXCHANGE TAKE TO GET BACK TO ME?

We do try to expedite any exchange orders since we know how lame waiting on orders can be. We do our best to get them out right as they are finished, but it could take around 1-2 weeks like a normal order if we’re super swamped.

 

You’ll receive an email with the tracking number as soon as the exchange order ships so you can track it!

WHAT IS YOUR EXCHANGE POLICY?

Need a different size, design, or product? No problem! Just visit our Returns & Exchanges page to create a super-easy exchange request. You can exchange an order or specific item for any reason, just follow our guidelines below.

 

– Exchanged items must be unworn and in pristine condition.

 

– Exchange request must be made within 7 days of receiving your order.

 

– If you received a damaged/defective item and would like to exchange it, we will exchange it at no extra cost to you and pay for all shipping fees.

WHAT IS YOUR RETURN POLICY?

At The Fake Apparel, we care a lot about the customer experience – if you don’t love your order, visit our return page to create a super-easy return request. You can return your order for a valid reason reason, read our return policy and just let us know so we have a chance to make it right.

– Returned items must me unworn and in brand new condition.

– Return request must be made within 7 days of receiving your order.

– If you received a damaged, defective, or incorrect item and would like to return it, we will refund you 100% of your order or we will exchange it at no extra cost to you.

– Once your return package arrives at our facility, we will process it within 3-5 business days and then refund you for the full amount if you meet all the criteria above.

– Once we process your return, the refunded amount will be transferred back onto the payment method used to place the order, or onto a gift card if you choose.

Q: WHERE DO YOU SHIP TO?

A: The Fake Apparel ships everywhere in India with options for global shipping coming soon!

Q: WHEN WILL I RECEIVE MY TRACKING NUMBER?

A: Tracking information is usually available within 2-3 days of shipment and is sent automatically to the number provided during order checkout.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely. We utilize SSL security to ensure all your personal information is encrypted. We don’t store any of your credit card info and it is going to only be used for the buying of your goods. Then that information will probably be purged.

Q: DO YOU OFFER REFUNDS?

A: We can usually offer a full refund on your order if there is any kind of issue. Simply visit our Returns page for complete details.

HOW SHOULD I WASH/CARE FOR MY NEW APPAREL?

The amazing thing about our DTG printed apparel is that the design will never fade, dull, crack, or peel. Our fabrics will last a lifetime of shenanigans, but to keep them in the best shape please follow the care instructions below:

 

1. Flip the garment inside out before washing.

2. Wash cold with like colors.

3. Hang dry or tumble dry low.

 

*Please do not bleach, iron, or dry-clean your apparel.

Q: WHAT DO I DO IF MY QUESTION IS NOT ANSWERED HERE?

 

A: If you have any other questions that are not addressed here. Please contact us and we will get back to you as soon as possible!