This page provides help with the most common questions about The Fake Apparel.
Do you have any physical stores?
We are an online store only at the moment. We ship our items all over the world. We plan to open physical stores in the future – but at the moment, being solely online allows us to run a lean operation and keep our prices low!
Can I order a custom piece?
Ahhh, this is more of a yes and no thing. if yer like, can i order a custom print, i’ll give you $4 for it…. hard pass. but if yer like, i’ve got a legit fuckload of money and i want a custom print then yeah we’re prolly gonna make that happen.
Do y'all offer discounts?
Damn right we do. Check out this page for more info.
My Order was not delivered?
If your order was not delivered we will always refund you or send a replacement. Please contact us to let us know that you have not received your order. We will offer a refund or replacement if the order was not delivered within 30 days
Do I have to pay customs fees?
No custom fees will be incurred if the order is to be delivered in India.
Customers are responsible for paying any import fees, duties or tax if these apply. Our items are shipped from our warehouse in India so please be aware of this before placing your order. Please note, if packages are not collected and are subsequently returned to us, we will issue a 50% refund due to fees incurred from failed collection and return to sender shipping.
What is wishlist and how does it work?
Next to every product in our online store, you’ll see a ‘ ♥ ’ button.
This allows you to create a wishlist of your favourite Fake Apparel products. You need to have created an online account and be logged in to add items to your wishlist. You can access your wishlist from the link at the top of the site or from within your account.
Please note, that the items in your wishlist are not automatically added to your shopping bag. To purchase items in your wishlist, click the ‘Add to cart’ button next to the item.
How can I pay for my order?
We accept a wide variety of payment methonds such as:
- Credit Cards
- Debit Cards
- Net Banking
- UPI
- Wallets
- Google Pay (Tez)
For more infomration about accepted payments on our site, click here.
Do you accept cheques?
Cheques!?!? what is this fucking 1994. you might be in over head here if you came to this site looking to pay with check. abort mission. repeat abort mission.
Where do you ship to?
The Fake Apparel ships internationally, shipping is free all over India, extra charges for shipping elsewhere across the globe.
COD option is available in India with over 26000 pincodes.
How long will it take me to get my order?
It usually takes 4-6 days.
When will i receive my tracking information?
Tracking information is usually available within 2-3 days of shipment and is sent automatically to the number and the e-mail address provided during order checkout.
How should I wash/care for my new apparel?
The amazing thing about our DTG printed apparel is that the design will never fade, dull, crack, or peel. Our fabrics will last a lifetime of shenanigans, but to keep them in the best shape please follow the care instructions below:
1. Flip the garment inside out before washing.
2. Wash cold with like colors.
3. Hang dry or tumble dry low.
*Please do not bleach, iron, or dry-clean your apparel.
Is your website secure with my personal information?
Absolutely. We utilize SSL security to ensure all your personal information is encrypted. We don’t store any of your credit card info and it is going to only be used for the purchase of your goods. Then that information will probably be purged.
Do you offer refunds?
We can usually offer a full refund on your order if there is any kind of issue. Visit our Returns page for detailed info.
What is your exchange policy?
Received a damaged product? No problem! Just visit our Returns & Exchanges page to create a super-easy exchange request. You can exchange an order or specific item for any reason, just follow our guidelines below.
– Exchanged items must be unworn and in pristine condition.
– Exchange request must be made within 7 days of receiving your order.
– If you received a damaged/defective item and would like to exchange it, we will exchange it at no extra cost to you.
How long will my exchange take to get back to me?
We do try to expedite any exchange orders since we know how lame waiting on orders can be. We do our best to get them out right as they are finished, but it could take around 6-9 days like a normal order if we’re super swamped.
You’ll receive an email with the tracking number as soon as the exchange order ships so you can track it!
What do I do if my question is not answered here?
If you have any other questions that are not addressed here. Please contact us and we will get back to you as soon as possible!