Cancellations
You can cancel any order before it is dispatched and we will refund it in full. Once a parcel is with the courier it can no longer be cancelled — return it instead.
Returns
You have 7 days from delivery to start a return. The item has to come back unworn, unwashed and with its tags on. Write to us first; we will confirm the return address before you send anything.
We cover return postage when the item is faulty, damaged in transit, or not what you ordered. For a change of mind or a sizing swap, return postage is yours.
What cannot be returned
Made-to-order and personalised items, and anything returned outside the 7-day window, unless the item is faulty.
Refunds
Once your return reaches us and passes inspection we refund within 5 to 7 working days, to the original payment method. Prepaid orders are refunded through Razorpay. Cash on Delivery orders are refunded by bank transfer, so we will ask for your account details. The Cash on Delivery handling surcharge is not refundable on a change-of-mind return, because it has already been paid to the courier.
Something arrived wrong
Tell us within 48 hours of delivery and send a photograph. Faulty, damaged and wrong items are replaced or refunded in full, including postage both ways.